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Terms of Service

Our terms and conditions

Last updated: July 7, 2026

1. Acceptance of Terms

Romy (“Romy,” “we,” “us,” or “our”) is owned and operated by Florence Labs, Inc., based in Vancouver, British Columbia, Canada. By downloading, accessing, creating an account, subscribing to, completing our onboarding, or otherwise using Romy — including any related websites, services, content, features, or tools (the “App”) — you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree to these Terms, you must not use the App and must delete your account. You represent and warrant that:

  • You are at least 18 years old;
  • You have the legal capacity to enter into a binding agreement;
  • You are not prohibited from using the App under applicable law;
  • You will comply with all applicable local, state, provincial, federal, and international laws;
  • You have read, understood, and agree to these Terms.

We may update these Terms from time to time. Continued use of the App after updated Terms are posted or made available constitutes acceptance of the updated Terms, except where additional consent is required by law.

2. What Romy Is

Romy is a personal tracking, reminder, and organization app. It helps you add entries, set reminders, follow your routines, and see your own history and progress. Romy is a general informational and organizational tool only.

Nothing in the App — and no feature, output, calculation, estimate, chart, reminder, alert, notification, report, or summary — constitutes professional advice of any kind. Romy is not a substitute for the judgment of an appropriately qualified professional. Any information the App provides is for your general information and personal record-keeping only, and you are solely responsible for how you use the App and for the decisions you make. Use of the App does not create any professional or advisory relationship between you and Romy, Florence Labs, Inc., or our service providers.

3. Use of the App and Your Responsibilities

Romy is intended for personal, non-commercial use by adults 18 years of age or older. You are solely responsible for:

  • The accuracy of all data you enter into the App;
  • How you interpret or act on any information displayed in the App;
  • Any decision you make based on App content, outputs, estimates, reminders, or reports;
  • Compliance with all applicable laws and regulations in your jurisdiction;
  • Maintaining safe access to your device and account;
  • The content you add, save, export, or share.

The App reflects only the information you provide. It does not verify the accuracy or completeness of what you enter, and outputs may be incorrect if your inputs are inaccurate, incomplete, or mistyped. Use of the App is at your own risk.

4. Internet Access, Mobile Data, and Device Requirements

Some features require an active internet connection, device permissions, cloud services, third-party services, app store access, or a compatible device and operating system. You are responsible for obtaining and maintaining internet access, a compatible device, a supported operating system, app permissions, sufficient storage, notification settings, and anything else needed to use the App.

Romy is not responsible if the App or any feature is unavailable, delayed, limited, inaccurate, or interrupted because of poor connectivity, device settings, insufficient battery or storage, operating-system or app-store restrictions, notification or Focus/Do Not Disturb settings, third-party or cloud outages, or carrier and internet provider issues. You are responsible for any data, roaming, carrier, or app-store charges that may apply.

5. Reminders and Notifications

Reminders, alerts, and notifications are convenience features only. They may be delayed, missed, duplicated, inaccurate, or fail to deliver due to device settings, operating-system behavior, app permissions, connectivity, notification or Focus/Do Not Disturb settings, battery level, or other factors outside our control.

Romy is not responsible for, and will have no liability for, any consequence of a missed, delayed, inaccurate, duplicated, or failed reminder, notification, log, export, or alert. You should not rely on the App's reminders or notifications for any time-sensitive or important decision.

6. Prohibited Conduct

You agree not to:

  • Use the App for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose;
  • Submit false, misleading, fraudulent, unlawful, or inaccurate data;
  • Submit content or images that you do not have the right to submit, or that concern another person without that person's explicit consent;
  • Use the App to harass, exploit, harm, impersonate, or violate the rights of another person;
  • Reverse engineer, decompile, disassemble, scrape, copy, modify, translate, or extract the source code, models, databases, designs, or data of the App;
  • Create derivative works based on the App or any part of it;
  • Use automated tools, bots, scripts, crawlers, or scrapers to access or interact with the App;
  • Attempt unauthorized access to any account, system, database, server, network, or service, or probe or test the vulnerability of any system associated with the App;
  • Interfere with or disrupt the App, servers, networks, or third-party services;
  • Circumvent paywalls, subscription systems, access checks, security features, or access controls;
  • Upload malware, viruses, or malicious content;
  • Violate any applicable law, regulation, third-party right, or app-store rule.

We may suspend or terminate your access, without notice, if we believe you have violated these Terms.

7. Account Registration and Security

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are solely responsible for maintaining the confidentiality of your credentials, for all activity under your account (whether or not authorized by you), for notifying us immediately of any unauthorized use or breach, for enabling available device and account security features, and for keeping your device and operating system secure. Romy is not liable for any loss, damage, unauthorized access, data disclosure, or account activity arising from your failure to safeguard your credentials, device, or account.

Modifying your device's operating system — including jailbreaking, rooting, sideloading unauthorized software, or bypassing security controls — may compromise the App's functionality and security, and Romy disclaims responsibility for any resulting issue, data loss, account compromise, inaccurate output, failed notification, or malfunction.

8. Third-Party Services

Romy integrates with or relies on third-party services, which may include:

  • Supabase — authentication, database, storage, and infrastructure;
  • Vercel — website hosting and secure storage for onboarding records;
  • Stripe — web subscription billing and payment processing;
  • RevenueCat — subscription status and access management;
  • Apple App Store — iOS subscription billing and payments, and optional activity sync you enable;
  • PostHog — product analytics using usage data;
  • Meta — advertising measurement on our website and onboarding;
  • Other infrastructure, analytics, security, support, or email providers.

Each third-party service is governed by its own terms and policies, which you are responsible for reading and agreeing to. Romy is not responsible for the acts, omissions, errors, downtime, outages, changes, pricing, billing decisions, data handling, security practices, or availability of any third-party service, and will have no liability to you for any harm, loss, or claim arising from your use of any third-party service.

9. Tracking Features and Estimates

The App includes tracking, reminder, organization, and estimate features. These features reflect only the information you enter and are provided for your general information and personal record-keeping only. They may be incomplete, inaccurate, or unavailable, are not a substitute for professional advice, and should not be relied upon for any important or time-sensitive decision. Any charts, summaries, estimates, or insights the App generates are informational only, and you are responsible for independently verifying anything before you rely on it. Any report or export you generate is created from your inputs, and you are solely responsible for its accuracy and for any decision made based on it.

10. Beta Features

From time to time, Romy may offer beta, preview, experimental, or early-access features (“Beta Features”). Beta Features are provided for evaluation only and may be incomplete, unstable, inaccurate, unavailable, or contain errors. They may be modified, limited, suspended, or discontinued at any time without notice, are provided “as is” with no warranties of any kind, and all disclaimers and limitations in these Terms apply with equal or greater force.

11. Subscriptions and Billing

Romy offers a premium subscription. Pricing, trial availability, promotional offers, included features, and billing periods may vary by platform, country, eligibility, promotion, or time of purchase. The price and terms shown at checkout control your purchase. Current options may include a monthly subscription, a yearly subscription, a free trial (if offered), and promotional pricing (if offered).

Web subscribers (Stripe)

If you subscribe on our website, payment is processed by Stripe. Unless otherwise stated at checkout, subscriptions renew automatically at the then-current price until canceled. You can cancel through the account or billing management method we make available, or by contacting help@romyapp.com. Your access status may be managed through RevenueCat.

iOS subscribers (Apple App Store)

If you subscribe through the Apple App Store:

  • Payment is charged to your Apple ID at confirmation of purchase or upon expiration of any free trial;
  • Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period;
  • You can manage or cancel your subscription in your Apple Account settings;
  • Uninstalling the App does not cancel your subscription;
  • Refunds are handled by Apple according to Apple's policies.

Refunds and changes

Purchases made through the Apple App Store are subject to Apple's refund policies, and you must request those refunds through Apple. For purchases made on our website through Stripe, you may request a refund by contacting help@romyapp.com; except where required by applicable law, refunds are provided at our discretion, and amounts already billed for a current period may be non-refundable. We may change subscription prices, included features, trial availability, or billing options at any time, and where required we will provide notice before a change applies to your subscription. If you do not agree to a change, you must cancel before it takes effect.

12. User-Submitted Content

You retain ownership of content you submit to the App, including any photos, entries, notes, and reports (“User Content”). By submitting User Content, you grant Romy a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, display, modify, create derivative works of, transmit, and otherwise use your User Content solely to operate, maintain, support, secure, improve, and provide the App and related services, as described in these Terms and our Privacy Policy. This license includes the right to use de-identified or aggregated derivatives of User Content as described in our Privacy Policy, and it survives termination with respect to content already shared, de-identified or aggregated derivatives, backup copies retained under our retention practices, content retained as required by law, and content reasonably needed for fraud prevention, security, legal compliance, or dispute resolution.

You represent and warrant that:

  • You own or have all necessary rights to submit your User Content;
  • Your User Content does not violate any law;
  • Your User Content does not violate the privacy, publicity, intellectual property, contractual, or other rights of any third party;
  • You have obtained consent from any person whose information or image you submit.

Romy may remove, restrict, or disable access to User Content if we believe it violates these Terms, applicable law, third-party rights, or App safety.

13. Modifications, Updates, and Compatibility

Romy reserves the right, at any time and without notice or liability, to modify, suspend, replace, limit, remove, or discontinue any feature, functionality, service, content, or component of the App, including features available at the time of your subscription. We may release updates, bug fixes, or new versions, and some features may require you to install the latest version or update your device operating system. We do not guarantee that the App will remain compatible with every device, operating-system version, app-store requirement, or third-party service. If we discontinue the App, the rights and licenses granted to you under these Terms will end, and you must stop using it. We are not responsible for any loss of access, loss of data, inability to export data, interruption, or other consequence resulting from suspension, discontinuation, app-store removal, platform restriction, third-party service issue, business closure, legal or regulatory requirement, or force majeure event.

14. Feedback

If you submit ideas, suggestions, feature requests, comments, or other feedback (“Feedback”), Romy may use, copy, modify, develop, commercialize, publish, and exploit that Feedback freely without obligation, attribution, approval, restriction, or compensation to you. You waive any rights you may have in Feedback to the fullest extent permitted by law.

15. Intellectual Property

The App — including its design, code, software, interface, features, text, graphics, content, trademarks, logos, databases, workflows, functionality, and all related intellectual property — is owned by Florence Labs, Inc. or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, lease, sublicense, scrape, extract, reverse engineer, create derivative works from, or commercially exploit any part of the App unless expressly authorized by us in writing. All rights not expressly granted to you are reserved by Florence Labs, Inc.. These Terms, including the arbitration agreement and class-action waiver, are binding on and benefit any successors, assigns, or acquiring entities of Florence Labs, Inc..

16. Business Transfers

If Florence Labs, Inc., Romy, or substantially all of our assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, assignment, change of control, or similar transaction, your account, User Content, subscription information, and other information may be transferred to the acquiring or successor entity as part of that transaction, subject to applicable law, our Privacy Policy, required notices, and any rights available to you.

17. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, FLORENCE LABS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, PARTNERS, SERVICE PROVIDERS, AND AFFILIATES DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AVAILABILITY, TITLE, AND NON-INFRINGEMENT.

ROMY DOES NOT WARRANT THAT THE APP WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, ACCURATE, OR RELIABLE; THAT APP OUTPUTS, ESTIMATES, REMINDERS, OR REPORTS WILL BE ACCURATE, CURRENT, COMPLETE, OR SUITABLE FOR YOU; THAT DEFECTS WILL BE CORRECTED; OR THAT THE APP WILL REMAIN AVAILABLE OR COMPATIBLE WITH YOUR DEVICE, OPERATING SYSTEM, APP STORE, OR THIRD-PARTY SERVICES. ROMY DOES NOT GUARANTEE ANY SPECIFIC RESULT OR OUTCOME. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FLORENCE LABS, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, PARTNERS, SERVICE PROVIDERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, DEVICE DAMAGE, SERVICE INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP; RELIANCE ON ANY FEATURE, OUTPUT, ESTIMATE, REMINDER, ALERT, OR REPORT; LOSS OF DATA, SERVICE INTERRUPTIONS, OR ACCOUNT-ACCESS ISSUES; MISSED, DELAYED, DUPLICATED, OR INACCURATE NOTIFICATIONS; USER CONTENT YOU SUBMIT, SAVE, EXPORT, OR SHARE; ACTS, OMISSIONS, OUTAGES, OR DATA HANDLING OF ANY THIRD-PARTY SERVICE PROVIDER; APP-STORE REMOVAL, PLATFORM RESTRICTION, OR SERVICE DISCONTINUATION; OR UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DEVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ROMY IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP MUST BE BROUGHT WITHIN ONE YEAR OF THE DATE THE CAUSE OF ACTION AROSE, OR IT IS PERMANENTLY BARRED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

19. Indemnification

You agree to defend, indemnify, and hold harmless Romy, Florence Labs, Inc., and their officers, directors, employees, contractors, agents, partners, licensors, service providers, successors, assigns, and affiliates from and against any and all claims, damages, losses, liabilities, costs, penalties, settlements, judgments, and expenses (including reasonable legal fees) arising out of or relating to: your use of or access to the App; your violation of these Terms or of any applicable law or third-party right; your reliance on any App content, output, estimate, reminder, or report; any data, content, or images you submit; any content you share; your misuse of the App; or your fraud, negligence, willful misconduct, or unauthorized activity. We may assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

20. Dispute Resolution, Arbitration, and Class-Action Waiver

Please read this section carefully. It affects your legal rights.

Before initiating arbitration or any legal proceeding, you agree to contact us at help@romyapp.com, and give us 30 days to attempt to resolve the dispute informally.

To the fullest extent permitted by applicable law, if a dispute is not resolved informally, you and Romy agree to resolve any claim, dispute, or controversy arising out of or relating to these Terms, the App, your account, your subscription, or your relationship with Romy through binding individual arbitration administered by the ADR Institute of Canada (ADRIC) under its Arbitration Rules, or by another established arbitration provider we designate. The seat of arbitration will be Vancouver, British Columbia, and it may be conducted remotely as permitted by the arbitrator and applicable rules.

To the fullest extent permitted by applicable law, all claims must be brought on an individual basis. You and Romy each waive any right to bring, join, or participate in a class action, collective action, mass action, or representative proceeding, and the arbitrator may not consolidate more than one person's claims. Where any dispute proceeds in court instead of arbitration, you and Romy each waive any right to a jury trial where such a waiver is permitted.

Nothing in this section deprives you of any non-waivable right, or of any protection that applicable consumer-protection law grants you. Where the mandatory arbitration provision or the class-action waiver is prohibited or unenforceable under the law applicable to you — including, where applicable, the laws of British Columbia and Canada — that provision does not apply to you to the extent prohibited, and the affected claim may proceed in a court of competent jurisdiction on an individual basis. Nothing here prevents either party from seeking relief in small claims court where permitted, or from seeking injunctive relief in court for intellectual-property misuse, unauthorized access, or security abuse. You may opt out of this arbitration agreement by sending written notice to help@romyapp.com, within 30 days of first accepting these Terms, including your name, account email, and a clear statement that you wish to opt out.

21. Apple App Store (Additional Terms)

If you download the App through the Apple App Store, you acknowledge and agree that: these Terms are between you and Romy only, not Apple Inc.; Romy, not Apple, is solely responsible for the App and its content; the App is licensed to you on a limited, non-exclusive, non-transferable basis for use on Apple-branded devices you own or control, subject to Apple's Media Services Terms of Service; Apple has no obligation to provide maintenance or support for the App; in the event of any warranty failure, you may notify Apple for a refund of the purchase price (if any), and Apple has no further warranty obligation; Romy, not Apple, is responsible for any product-liability, regulatory-compliance, or consumer-protection claims relating to the App; Romy, not Apple, is responsible for addressing any third-party intellectual-property claim relating to the App; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

22. Export Control and Sanctions

You may not download, access, or use the App if you are located in a country or region subject to a comprehensive government embargo, if you are listed on any applicable list of prohibited, restricted, or sanctioned parties, or if your use would violate applicable export-control, sanctions, or trade laws. You agree to comply with all applicable export-control and sanctions laws.

23. Force Majeure

Romy is not liable for any failure, delay, interruption, loss, or inability to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government or regulatory actions, fire, floods, power or internet outages, cloud-provider or app-store outages, network-infrastructure failures, and shortages of transportation, energy, labor, materials, or services.

24. Termination

We may suspend, restrict, or terminate your access to the App at any time if we believe you violated these Terms or applicable law, your use creates risk for Romy or others, your account is involved in suspected fraud or misuse, we are required to do so by law or an app-store rule, or continuing to provide the App is no longer commercially, technically, legally, or operationally feasible. Upon termination, your right to use the App ends immediately, you must stop using it, we may delete, restrict, or retain data according to our Privacy Policy and legal obligations, and any active subscription must be canceled through the applicable store or billing method. Sections that by their nature should survive termination will survive, including those relating to intellectual property, user content, disclaimers, limitation of liability, indemnification, dispute resolution, business transfers, governing law, and payment obligations.

25. Severability, No Waiver, and Assignment

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the affected provision will be modified to the minimum extent necessary to make it valid and enforceable, if permitted by law. Our failure to enforce any provision does not waive it. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms, in whole or in part, at any time, including in connection with a merger, acquisition, sale of assets, financing, reorganization, change of control, or by operation of law.

26. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Subject to the Dispute Resolution section above, any legal action not subject to arbitration shall be brought exclusively in the courts located in Vancouver, British Columbia, and you consent to the personal jurisdiction and venue of those courts, except where applicable consumer-protection law entitles you to bring a claim in your local jurisdiction.

27. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented in the App, constitute the entire agreement between you and Romy regarding the App and supersede all prior or contemporaneous agreements, communications, and understandings.

28. Contact

Florence Labs, Inc.
Operator of Romy — Vancouver, British Columbia, Canada

Email: help@romyapp.com
Terms of Service: https://www.romyapp.com/terms-of-service
Privacy Policy: https://www.romyapp.com/privacy-policy